TERMS AND CONDITIONS

Last Updated: February 26, 2026

These Terms & Conditions (“Terms”) govern the use of the services provided by Better Call Paul Flooring (“Company,” “we,” “us,” or “our”). By accessing our website, requesting a quote, signing any project documents, or engaging in any of our services, you agree to comply with these Terms.

If you do not agree to these Terms, please refrain from using our website or services.

1. SERVICES PROVIDED

Better Call Paul Flooring provides flooring installation, repair, refinishing, and related services in Pennsylvania and New Jersey. We offer formal quotes based on defined project scope; we do not provide “estimates” without specific scope details.

Quotes reflect the materials, services, and project areas identified during the in-home measurement. Quotes may be revised if the scope changes.

2. DATA COLLECTION AND USE

We collect personal information when you interact with our website or request services, including:

Contact information
Project details (materials, measurements, notes)
Payment information
Scheduling information

We use this information to:

Provide quotes
Schedule appointments
Create and manage project files
Process payments
Communicate updates
Improve website performance and marketing effectiveness

We may use cookies and analytics tools to improve your browsing experience.

3. QUOTES & SCOPE OF WORK

Quotes are valid for 15 days.

Quotes reflect a Preliminary Project Scope, based on visible and accessible conditions during the in-home visit. Certain conditions cannot be confirmed until installation begins, including but not limited to:

Subfloor damage or rot
Moisture issues
Hidden layers of flooring
Structural concerns
High/low areas requiring leveling
Customer preparation issues
Electrical, plumbing, or HVAC obstructions

If unforeseen conditions arise:

Work will pause
The issue will be documented
Updated pricing will be provided
Work resumes only after written approval

These conditions are not included in the original quote unless explicitly listed.

Any changes outside the original scope require:

a revised quote, or
a change order, approved electronically

4. PAYMENT TERMS

Invoice #1 – Initial Payment

Due within 30 days of signing.
Required to initiate internal project preparation and scheduling.
Amounts paid toward Invoice #1 are earned upon receipt and applied to administrative,
project preparation, scheduling, pricing protection, and other costs incurred by
the Company.

These amounts are not subject to automatic return and are handled in accordance
with Section 9 (Cancellation, Service Costs & Project Reconciliation).

Invoice #2 – Remaining Balance

The remaining project balance constitutes authorization to proceed with installation.

Invoice #2 must be paid prior to the start of installation and may be paid after the pre-installation walkthrough, unless otherwise required by the applicable Installation Agreement or project documents.

For vacant properties, non-present Customers, or projects where no responsible party will be on site, Invoice #2 must be paid in advance before any mobilization or installation begins.

Installation will not commence until authorization has been completed.

Unforeseen Conditions & Change Orders
Flooring installation may require additional work that cannot be identified until existing materials are removed or installation begins. Such conditions may include subfloor damage, moisture issues, uneven surfaces, or other site-specific factors.

If unforeseen conditions are discovered, installation may pause while the condition is documented and reviewed. Any required corrective work, additional services, or scope changes will be communicated to the Customer and are subject to written approval before work continues.

Details regarding change orders, pricing adjustments, and project continuity are governed by the applicable Installation Agreement and Finalized Scope of Work.

5. SCHEDULING & INSTALLATION ACCESS

The Customer must ensure:

Clear and accessible work areas
Fragile/valuable items removed
Appliances disconnected
Hazard-free workspace

If the site is unsafe or unprepared, the Company may:

Delay installation
Apply applicable mobilization or cost recovery charges as outlined in Section 9
Require rescheduling

Responsible Party Requirement

A responsible adult (18+) must be present for:

Pre-installation walkthrough
Post-installation walkthrough

If no one is present:

Work may proceed only if fully prepaid
The 7-day post-installation approval window will apply

6. FURNITURE MOVING POLICY

We offer unpaid, courtesy furniture-moving assistance for standard items.

We do NOT move:

Large pianos
Filled fish tanks
Hardwired entertainment centers
Oversized or fragile furniture
Items deemed unsafe or beyond our capacity

By accepting free assistance, the Customer assumes all responsibility for any damage.
Furniture reset after drying periods is not included.

7. COMPLETION APPROVAL & SATISFACTION GUARANTEE

Completion Approval

At the end of installation, the Customer will be asked to sign the Completion Approval Document.

If the Customer is not present:

Installer will document “Customer not present”
A 7-day inspection window begins
After 7 days with no report, the project is considered fully approved

Satisfaction Guarantee (Workmanship Only)

Covers installation workmanship only.
Does not cover:

Material defects (covered by manufacturer)
Scratches, scuffs, dents, furniture damage
Damage from pets, strollers, vacuums, footwear
Use of incorrect cleaning products
Humidity-related expansion, gapping, cupping, or separation
Water damage or environmental conditions
Customer-preparation failures
Third-party work after installation
Normal wear and tear

Care & Maintenance Requirements

Customers must follow all manufacturer care guidelines, including:

Using protective pads under furniture
Using flooring-safe vacuums
Maintaining appropriate humidity levels
Using approved cleaning products

Failure to maintain flooring properly voids the workmanship guarantee.

8. LIMITATION OF LIABILITY

The Company is not responsible for:

Damage to items left in the work area
Damage caused by free furniture-moving assistance
Customer misuse, neglect, improper cleaning, or environmental conditions
Pre-existing issues not visible at consultation
Modifications or repairs made by others after installation

9. CANCELLATION, SERVICE COSTS & PROJECT RECONCILIATION

Better Call Paul Flooring provides flooring installation as a service, which includes procurement, handling, staging, preparation, and installation of materials as part of the overall project. Materials are not sold separately and do not constitute a retail sale of goods.

A cancellation or delay does not entitle the Customer to an automatic refund.

Upon receipt of payment and scheduling of installation, the Company immediately incurs real and non-recoverable costs associated with providing the service, including but not limited to:

lead acquisition and marketing costs
appointment-setting, measurement, and consultation
project scoping and documentation
administrative and CRM processing
scheduling, production planning, and coordination
merchant processing and transaction fees
vendor communication and order preparation
warehouse staging, handling, and logistics

Service Inputs & Materials

Any materials ordered, allocated, cut, staged, prepared, or otherwise handled by the Company are service inputs used solely for project execution. Such materials are not owned by the Customer prior to completed installation and are not refundable, returnable, transferable, or deliverable as standalone items in the event of cancellation or delay.

The Customer remains responsible for all costs incurred related to these service inputs, including supplier charges, restocking fees, freight, handling, staging, processing, and any labor or preparation already performed.

Scheduled or Dispatched Installations

Once an installation is scheduled, labor, crews, vehicles, routing, warehouse staging, and production resources are allocated in advance.

If installers are dispatched or scheduled to mobilize and installation cannot begin as planned due to Customer-related reasons — including but not limited to:

failure to complete required payment or authorization by the scheduled installation date or morning-of arrival
denied access
unsafe or unprepared job site
customer absence when presence is required
last-minute rescheduling or delay requests

the Company will assess a mobilization and crew allocation cost recovery charge, reflecting actual costs incurred and foreseeable losses associated with labor allocation, crew scheduling, dispatch, warehouse staging, and production disruption.

These charges are not penalties and apply per occurrence, as follows:

Projects under $3,000: $300
Projects $3,000 – $7,500: $500
Projects $7,500 – $15,000: $750
Projects over $15,000: $1,250

Project Reconciliation

If a project is discontinued for any reason, the Customer account will be reconciled. After deducting all actual costs incurred, any unused funds (if any) may be returned. If the costs incurred exceed the amounts previously paid, the Customer remains responsible for the outstanding balance.

Any return of unused funds is not a refund and represents only the reconciliation of amounts not applied to incurred service costs.

10. PRIVACY & DATA PROTECTION

We collect and store information necessary to provide our services, schedule work, and process payments. Data may be shared with trusted third-party service partners for operational reasons.

11. DISPUTE RESOLUTION

Any disputes arising from these Terms or our services will be resolved through binding individual arbitration in PA or NJ, to the fullest extent permitted by law.
Class action waivers apply.

12. ENTIRE AGREEMENT

These Terms, together with any signed Installation Agreement and Finalized Scope of Work, constitute the entire agreement between the Customer and Better Call Paul Flooring.

No verbal statements modify these Terms.

13. CONTACT US

Better Call Paul Flooring
501 Cambria Ave, Suite 142
Bensalem, PA 19020
Email: cp@bettercallpaulflooring.com
Phone: 215-618-4049