TERMS AND CONDITIONS

Last Updated: November 11, 2025

These Terms & Conditions (“Terms”) govern the use of the services provided by Better Call Paul Flooring (“Company,” “we,” “us,” or “our”). By accessing our website, requesting a quote, signing any project documents, or engaging in any of our services, you agree to comply with these Terms.

If you do not agree to these Terms, please refrain from using our website or services.

1. SERVICES PROVIDED

Better Call Paul Flooring provides flooring installation, repair, refinishing, and related services in Pennsylvania and New Jersey. We offer formal quotes based on defined project scope; we do not provide “estimates” without specific scope details.

Quotes reflect the materials, services, and project areas identified during the in-home measurement. Quotes may be revised if the scope changes.

2. DATA COLLECTION AND USE

We collect personal information when you interact with our website or request services, including:

Contact information
Project details (materials, measurements, notes)
Payment information
Scheduling information

We use this information to:

Provide quotes
Schedule appointments
Create and manage project files
Process payments
Communicate updates
Improve website performance and marketing effectiveness

We may use cookies and analytics tools to improve your browsing experience.

3. QUOTES & SCOPE OF WORK

Quotes are valid for 15 days.

Quotes reflect a Preliminary Project Scope, based on visible and accessible conditions during the in-home visit. Certain conditions cannot be confirmed until installation begins, including but not limited to:

Subfloor damage or rot
Moisture issues
Hidden layers of flooring
Structural concerns
High/low areas requiring leveling
Customer preparation issues
Electrical, plumbing, or HVAC obstructions

If unforeseen conditions arise:

Work will pause
The issue will be documented
Updated pricing will be provided
Work resumes only after written approval

These conditions are not included in the original quote unless explicitly listed.

Any changes outside the original scope require:

a revised quote, or
a change order, approved electronically

4. PAYMENT TERMS

Invoice #1 – Initial Payment (Non-Refundable)

Due within 30 days of signing.
Required to initiate the work order.
Covers materials and project initiation.
Non-refundable.

Final Invoice

Due before any work begins, including arrival for walkthrough.
If the responsible party cannot be present, the project must be fully prepaid.

Stop-Work Policy

If payment is not made at or before installation arrival:

Work will not begin
A Stop-Work Order will be issued
The Customer must pay in full for the project to continue

5. SCHEDULING & INSTALLATION ACCESS

The Customer must ensure:

Clear and accessible work areas
Fragile/valuable items removed
Appliances disconnected
Hazard-free workspace

If the site is unsafe or unprepared, the Company may:

Delay installation
Apply a trip/return fee
Require rescheduling

Responsible Party Requirement

A responsible adult (18+) must be present for:

Pre-installation walkthrough
Post-installation walkthrough

If no one is present:

Work may proceed only if fully prepaid
The 7-day post-installation approval window will apply

6. FURNITURE MOVING POLICY

We offer unpaid, courtesy furniture-moving assistance for standard items.

We do NOT move:

Large pianos
Filled fish tanks
Hardwired entertainment centers
Oversized or fragile furniture
Items deemed unsafe or beyond our capacity

By accepting free assistance, the Customer assumes all responsibility for any damage.
Furniture reset after drying periods is not included.

7. COMPLETION APPROVAL & SATISFACTION GUARANTEE

Completion Approval

At the end of installation, the Customer will be asked to sign the Completion Approval Document.

If the Customer is not present:

Installer will document “Customer not present”
A 7-day inspection window begins
After 7 days with no report, the project is considered fully approved

Satisfaction Guarantee (Workmanship Only)

Covers installation workmanship only.
Does not cover:

Material defects (covered by manufacturer)
Scratches, scuffs, dents, furniture damage
Damage from pets, strollers, vacuums, footwear
Use of incorrect cleaning products
Humidity-related expansion, gapping, cupping, or separation
Water damage or environmental conditions
Customer-preparation failures
Third-party work after installation
Normal wear and tear

Care & Maintenance Requirements

Customers must follow all manufacturer care guidelines, including:

Using protective pads under furniture
Using flooring-safe vacuums
Maintaining appropriate humidity levels
Using approved cleaning products

Failure to maintain flooring properly voids the workmanship guarantee.

8. LIMITATION OF LIABILITY

The Company is not responsible for:

Damage to items left in the work area
Damage caused by free furniture-moving assistance
Customer misuse, neglect, improper cleaning, or environmental conditions
Pre-existing issues not visible at consultation
Modifications or repairs made by others after installation

9 . CANCELLATION & NON-RETURNABLE MATERIALS

All sales are final. Invoice #1 is non-refundable. The Company does not offer refunds under any circumstances.

Upon receiving the initial payment, the Company immediately incurs real and non-recoverable costs, including but not limited to:

Lead acquisition and marketing costs
Appointment-setting and sales consultation
Measurement review and project scope preparation
CRM and administrative processing
Scheduling and production coordination
Merchant processing fees
Warehouse staging and logistical planning
Vendor communication and order processing

If materials have been ordered:

The Customer is responsible for all material-related costs, including:

Restocking fees charged by suppliers
Return freight and shipping costs
Cutting, staging, allocation, or packaging already performed
Special-order, discontinued, cut, staged, or otherwise non-returnable materials (forfeited at 100%)

Non-returnable materials become the Customer’s property.

If materials cannot be returned to the supplier, the Customer assumes ownership of those materials.
Upon request, the Company will arrange delivery of such materials to the Customer’s residence.
Delivery fees may apply.

If the cost of such materials exceeds the amount the Customer has paid at the time of cancellation, the Customer remains responsible for the difference.

If installation has been scheduled:

Installer labor, routing, warehouse staging, and coordination time have already been allocated.
Cancellations at this stage may result in additional scheduling or coordination fees.

If installers are dispatched but cannot begin work due to Customer-related issues:

A trip/return charge may apply in situations including, but not limited to:

Denied access
Unsafe or unprepared job site
Required payment not made
Customer absence if payment was not made in advance

If the Company agrees to cancel the project:

Any return of money is not a refund. It is a partial return of unused funds, issued only at the Company’s sole discretion after deducting all actual costs incurred.

Actual costs may include any items listed in this section, as well as:

Freight, handling, and processing
Installer allocation or labor committed
Administrative, coordination, and scheduling time
Any materials purchased, allocated, or prepared

After deduction of all actual costs, the remaining balance (if any) may be returned to the Customer.

If the Company cannot complete the project due to conditions outside the Customer’s control:

The same “actual cost deduction” rules apply. Any return of unused funds remains at the Company’s sole discretion.

10. PRIVACY & DATA PROTECTION

We collect and store information necessary to provide our services, schedule work, and process payments. Data may be shared with trusted third-party service partners for operational reasons.

11. DISPUTE RESOLUTION

Any disputes arising from these Terms or our services will be resolved through binding individual arbitration in PA or NJ.
Class action waivers apply.

12. ENTIRE AGREEMENT

These Terms, together with any signed Installation Agreement and Finalized Scope of Work, constitute the entire agreement between the Customer and Better Call Paul Flooring.

No verbal statements modify these Terms.

13. CONTACT US

Better Call Paul Flooring
501 Cambria Ave, Suite 142
Bensalem, PA 19020
Email: cp@bettercallpaulflooring.com
Phone: 215-618-4049